Prana Health Food & Organics Pty Ltd respects your privacy and is committed to handling personal information carefully, transparently, and lawfully. This policy applies to information collected through pranathrive.com.au, enquiry forms, subscriptions, purchases, email communication, and related website services.
Prana Thrive respects your privacy and is committed to handling personal information in a careful, transparent, and lawful way. This policy applies to information collected through our website, enquiry forms, booking flows, email communication, and related services.
1. Information we collect
1. Information we collect
When you visit our website, we may automatically collect certain information, including the date and time of your visit, the pages you view, the time you spend on the site, the website you came from, and your IP address. Like most websites, we use cookies and server logs to gather this information and understand how our site is used. If you contact us, register, subscribe through one of our forms, or make a purchase, we also collect the information you choose to provide — such as your name, email address, and any details you include in your message.
We may collect information you provide directly, including your name, email address, phone number, location, appointment preferences, health-related concerns, enquiry details, form responses, and any other information you choose to share with us. We may also collect technical information such as your device type, browser, IP address, pages visited, referral source, and website usage data.
2. Cookies
2. How we use personal information
A cookie is a small text file that a website stores on your device. Cookies help our site work, remember your preferences, and show us how visitors use the site. Your browser only allows each website to access its own cookies, not those set by other sites. You can control or disable cookies in your browser settings, though some parts of the site may not work as intended without them. We use a consent tool to manage cookies — see our Cookie Policy for the full list and to change your preferences.
We use personal information to respond to enquiries, arrange calls or appointments, provide services, manage client communication, improve our website, send relevant resources or updates, administer forms and booking systems, maintain records, and comply with legal, clinical, administrative, or regulatory obligations.
3. IP addresses
3. Health information
Your IP address is a number that identifies your device on the internet. We collect IP addresses automatically as part of general traffic data, so the pages you request can be delivered to you and to help keep the site secure.
Some information you provide may include sensitive health information. We only collect health information where it is reasonably necessary for our services, with your consent, or where otherwise permitted by law. Health information is handled with additional care and is used only for appropriate service, communication, record-keeping, and compliance purposes.
4. How we use your information
4. Disclosure of information
We use personal information to operate our business, provide customer service, respond to your enquiries, fulfil orders, and tell you about our products and services. We will not collect personally identifying information unless you choose to provide it, and we will not sell or transfer your information to unrelated third parties without your consent at the time of collection. We may disclose information where we are required to by law, or to protect our legal rights.
We do not sell personal information. We may share information with trusted service providers who help us operate our website, manage bookings, process forms, deliver email communication, host data, provide analytics, or support our business operations. We may also disclose information where required by law, to protect legal rights, or with your consent.
5. Email and marketing
5. Cookies, analytics, and tracking
We keep your email address confidential. We do not sell, rent, or lease our subscriber lists. We use your email address to send you information about Prana Thrive. Every marketing email tells you who it is from and includes a clear way to unsubscribe — you can opt out at any time using the unsubscribe link at the bottom of any email.
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website performance, improve user experience, measure marketing activity, and remember preferences. You can usually adjust cookie settings through your browser, though some website features may not function as intended if cookies are disabled.
6. Links and testimonials
6. Security and retention
Our website may link to other sites. We cannot guarantee the accuracy of information on those sites, and a link does not mean we endorse the site or its content. Visiting linked sites is at your own risk. Testimonials on this site are real experiences shared by people who have used our products or services, reproduced with only minor edits for grammar or length. They are individual experiences and results vary — they are not a guarantee of typical results, and they are not intended to diagnose, treat, cure, or prevent any disease.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information for as long as needed for the purposes described in this policy, to provide services, maintain records, resolve disputes, and comply with legal obligations.
7. How we protect your information
7. Access, correction, and choices
Email is not a secure method of communication, so please do not send sensitive personal information to us by email. Where you enter information on our website, it may be transmitted securely using SSL encryption. We never send credit card or other sensitive information by email. We use software to monitor traffic, produce anonymous usage statistics, and identify attempts to damage or gain unauthorised access to the site.
You may request access to personal information we hold about you or ask us to correct inaccurate information. You may also unsubscribe from non-essential email communication using the unsubscribe link where available or by contacting us directly.
8. Intellectual property and acceptable use
8. Overseas service providers
All content, trademarks, and material on this website are the property of Prana Health Food & Organics Pty Ltd or its licensors and may not be used without our written consent. You agree to use the website lawfully and not to misuse it, disrupt other users, send unsolicited commercial messages, or use our content for marketing without our written consent. You must not republish, sell, reproduce, or redistribute material from our website without our prior written consent.
Some third-party platforms we use may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect information in line with applicable privacy requirements.
9. Your rights
9. Third-party links
We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles. You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.
Our website may link to third-party websites, booking tools, forms, or resources. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
10. Limitation of liability and changes
10. Changes to this policy
The materials on this site are provided “as is” without warranty of any kind. To the extent permitted by law, Prana Health Food & Organics Pty Ltd is not liable for any loss or damage arising from the use of, or inability to use, this website or its content. We may update this policy from time to time. If it changes, we will not use the personal information you have already given us in a way that is materially inconsistent with the policy under which it was collected, without your consent.
We may update this Privacy Policy from time to time. The updated version will be published on this page with the latest update date shown above.
11. Contact
11. Contact us
If you have any questions about this policy or your dealings with our website, please contact us: Prana Health Food & Organics Pty Ltd, 16 Curzon Court, Willetton, WA 6155. Email: amanda@pranathrive.com
If you have questions about this Privacy Policy or how your personal information is handled, please contact Prana Thrive through the contact or booking details provided on this website.