Prana Thrive respects your privacy and is committed to handling personal information in a careful, transparent, and lawful way. This policy applies to information collected through our website, enquiry forms, booking flows, email communication, and related services.
Prana Thrive respects your privacy and is committed to handling personal information in a careful, transparent, and lawful way. This policy applies to information collected through our website, enquiry forms, booking flows, email communication, and related services.
1. Information we collect
1. Information we collect
We may collect information you provide directly, including your name, email address, phone number, location, appointment preferences, health-related concerns, enquiry details, form responses, and any other information you choose to share with us. We may also collect technical information such as your device type, browser, IP address, pages visited, referral source, and website usage data.
We may collect information you provide directly, including your name, email address, phone number, location, appointment preferences, health-related concerns, enquiry details, form responses, and any other information you choose to share with us. We may also collect technical information such as your device type, browser, IP address, pages visited, referral source, and website usage data.
2. How we use personal information
2. How we use personal information
We use personal information to respond to enquiries, arrange calls or appointments, provide services, manage client communication, improve our website, send relevant resources or updates, administer forms and booking systems, maintain records, and comply with legal, clinical, administrative, or regulatory obligations.
We use personal information to respond to enquiries, arrange calls or appointments, provide services, manage client communication, improve our website, send relevant resources or updates, administer forms and booking systems, maintain records, and comply with legal, clinical, administrative, or regulatory obligations.
3. Health information
3. Health information
Some information you provide may include sensitive health information. We only collect health information where it is reasonably necessary for our services, with your consent, or where otherwise permitted by law. Health information is handled with additional care and is used only for appropriate service, communication, record-keeping, and compliance purposes.
Some information you provide may include sensitive health information. We only collect health information where it is reasonably necessary for our services, with your consent, or where otherwise permitted by law. Health information is handled with additional care and is used only for appropriate service, communication, record-keeping, and compliance purposes.
4. Disclosure of information
4. Disclosure of information
We do not sell personal information. We may share information with trusted service providers who help us operate our website, manage bookings, process forms, deliver email communication, host data, provide analytics, or support our business operations. We may also disclose information where required by law, to protect legal rights, or with your consent.
We do not sell personal information. We may share information with trusted service providers who help us operate our website, manage bookings, process forms, deliver email communication, host data, provide analytics, or support our business operations. We may also disclose information where required by law, to protect legal rights, or with your consent.
5. Cookies, analytics, and tracking
5. Cookies, analytics, and tracking
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website performance, improve user experience, measure marketing activity, and remember preferences. You can usually adjust cookie settings through your browser, though some website features may not function as intended if cookies are disabled.
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website performance, improve user experience, measure marketing activity, and remember preferences. You can usually adjust cookie settings through your browser, though some website features may not function as intended if cookies are disabled.
6. Security and retention
6. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information for as long as needed for the purposes described in this policy, to provide services, maintain records, resolve disputes, and comply with legal obligations.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information for as long as needed for the purposes described in this policy, to provide services, maintain records, resolve disputes, and comply with legal obligations.
7. Access, correction, and choices
7. Access, correction, and choices
You may request access to personal information we hold about you or ask us to correct inaccurate information. You may also unsubscribe from non-essential email communication using the unsubscribe link where available or by contacting us directly.
You may request access to personal information we hold about you or ask us to correct inaccurate information. You may also unsubscribe from non-essential email communication using the unsubscribe link where available or by contacting us directly.
8. Overseas service providers
8. Overseas service providers
Some third-party platforms we use may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect information in line with applicable privacy requirements.
Some third-party platforms we use may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect information in line with applicable privacy requirements.
9. Third-party links
9. Third-party links
Our website may link to third-party websites, booking tools, forms, or resources. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
Our website may link to third-party websites, booking tools, forms, or resources. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
10. Changes to this policy
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with the latest update date shown above.
We may update this Privacy Policy from time to time. The updated version will be published on this page with the latest update date shown above.
11. Contact us
11. Contact us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Prana Thrive through the contact or booking details provided on this website.
If you have questions about this Privacy Policy or how your personal information is handled, please contact Prana Thrive through the contact or booking details provided on this website.